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EMPLOYMENT OPPORTUNITY: NL0200521
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Position
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Proactive Technical Analyst
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Reference
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NL0200521
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Division
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Sun Services - Support Services
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Job Category
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Technical
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Location
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Amersfoort
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Summary
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Trusted technical advisor for customers and partners with overall objective to reduce the number of incidents and to strive for maximum availability.
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Description,
Skills,
Education
& Experience
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Job Description
Duties & Main Responsibilities:
Owner of the processes and key activity areas that reduce the incidents of hardware/software issues, maximizing customer's availability.
Build relationships with the other Sun personnel involved in the customer account. For example, the Service Account Manager (SAM), Sales Executives, System Engineers, Sun Professional Services employees and the Solution Center engineers.
Become familiar with existing customer processes such as change control procedures, install procedures, ICT infrastructure and upgrade planning.
Provide advices on patch Management, field info notices (FIN), field change orders (FCO) and health checks.
Collect Explorer output on critical servers. This will allow proactive checks (patch and FCO reports) and will provide invaluable data should the machines cause problems in the future.
Keep up-to-date to appropriate levels on Enterprise systems technology and connectivity.
Advise and assist with the development of any customer internal processes that may be required to build and maintain stable environments.
Ensure that appropriate Solution Center staff / Managers are aware of any potential problems or technical escalations.
His/her role is not to provide daily sys-admin tasks.
Mentor for more junior PTAs or engineers.
Contribute to the quality goals for Sun Support in The Netherlands.
Responsible for a proper use of the ISO-procedures that are applicable for this job.
Qualifications /Skills requirements:
Higher education in computer science.
General IT-skills.
Sound technical knowledge.
Self motivated and creative person.
Good communication skills: Dutch and English.
Team player.
Several years experience in support.
Customer minded.
In-depth knowledge of Sun's products, services and tools.
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